PRIVACY POLICY
La Union Cultural Institute (LUCI)
Effective Date: February 12, 2025
1. Introduction
La Union Cultural Institute (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard information when you interact with our Facebook Messenger Chatbot.
2. Information We Collect
When you interact with our chatbot, we may collect the following information:
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Public Profile Information: Your name, language preference, and profile picture as provided by Facebook.
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Message Content: Any text, questions, or media you send to the bot (e.g., inquiries about tuition, grades, or enrollment).
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Interaction Data: Logs of your conversation history to help us provide accurate answers.
3. How We Use Your Information
We use the collected information for the following purposes:
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To provide instant responses to your school-related inquiries.
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To process requests for documents (e.g., Grades, SOA, Requirements).
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To improve the accuracy of our AI agent and customer service.
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To maintain records of student/parent inquiries in our internal systems (e.g., Google Sheets).
4. Data Sharing and Third Parties
We do not sell, trade, or rent your personal identification information to others. We may share data with trusted service providers solely for the purpose of operating our system:
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Meta (Facebook): To facilitate the messaging platform.
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Google (Sheets/Cloud): To securely log and manage inquiries.
5. Data Retention
We retain message logs for administrative purposes to ensure specific student concerns are addressed. You may request the deletion of your conversation history at any time.
6. Your Rights or Data Retention
You have the right to:
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Access the personal data we hold about you.
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Request the correction of incorrect data.
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Request the deletion of your data from our records.
- To request deletion of your data, please contact us at admin@luci.edu.ph or message this page with the word ‘DELETE’.
7. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at:
La Union Cultural Institute
San Fernando, La Union
Email: admin@luci.edu.ph
Phone: +639177125824